For all general enquiries, please direct to ask.eternityloft@gmail.com or you can contact us here.
Rest assured that we will get back to all enquiries within 2 to 5 working days. Kindly refrain from sending us multiple emails as it will take us even longer to get back to you.
Kindly take note that our email replies will be slightly slower during weekends and Public Holidays. We provide shipping on Weekdays (except Weekends and Public Holidays).
ORDERING:
Simply click on the item you like to purchase, input the desired colour, size and quantity and click “Add to Cart”.
A notification panel will appear and you may wish to “View Cart” or continue with shopping.
Kindly ensure that the correct size(s) and colour(s) is/are selected.
Once you are done with your purchase, you can proceed to your Shopping Cart and click “Check Out”.
Fill in the necessary details and proceed to click on “Place Order”.
Do ensure that your address and contact details are correct so as to avoid lost/bounced parcels.
Should your Shipping address be different from your Billing Address, kindly check the box for “Ship to a Different Address” and fill up the necessary details.
We only accept Paypal payment method and the transaction is immediate.
All prices indicated in our website are in SGD (Singapore) currency.
By purchasing from Eternity Loft, you have agreed to comply with all our Terms and Conditions.
SHIPPING:
For local delivery, all parcels are dispatched via NinjaVan within 2 to 5 working days after payment is verified.
Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.
| Mode of Delivery | Ninja Van Standard Courier | Ninja Van Express Courier | |
| Cost | SGD 2.00 (flat) | Currently Unavailable | |
| Tracking | Yes | ||
| Delivery Lead Time | 2-3 working days | ||
| Doorstep Delivery | Yes | ||
| Weight Limit | 4 kg |
Once your Order status has been updated to ‘Completed’, you may track your parcel with the tracking number provided to you via email.
NinjaVan delivers to all areas in Singapore mainland except for Jurong Island, Pulau Ubin etc. Please check with us (ask.eternityloft@gmail.com) before placing your order if you are unsure of whether your delivery address is classified as a restricted area.
To schedule for a re-delivery, you may contact NinjaVan at +65 6602 8271, send them a message via https://www.ninjavan.co/en-sg/contact-us/ or email support@ninjavan.co. Please check your junk/spam mailbox before contacting NinjaVan, if you have not receive any delivery failure message from NinjaVan.co.
Re-delivery charge will apply after a 3rd failed delivery attempt.
We will not be liable for incorrect or incomplete address provided by the customers, and order may be subjected to top-up for re-delivery.
By purchasing from Eternity Loft, we deemed the customers as agreeable to their parcels being shipped via NinjaVan. We are not be held responsible for any delayed or missing parcels. In the event should the parcel went missing, we will try our best to help retrieve it from the courier provider.