For all general enquiries, please direct to ask.eternityloft@gmail.com or you can contact us here.

Rest assured that we will get back to all enquiries within 1 to 2 working days. Kindly refrain from sending us multiple emails as it will take us even longer to get back to you.

Kindly take note that our email replies will be slightly slower during weekends and Public Holidays. We provide shipping on Weekdays (except Weekends and Public Holidays).

ORDERING:                                                                        

Simply click on the item you like to purchase, input the desired colour, size and quantity and click “Add to Cart”.

A notification panel will appear and you may wish to “View Cart” or continue with shopping.

Kindly ensure that the correct size,  colour are selected as we do not allow exchanges for incorrect colour or should the size does not fit upon check out.

Once you are done with your purchase, you can proceed to your Shopping Cart and click “Check Out”.

Should you have a Discount Coupon/Store Credits Coupon, do input it and click “Apply”.

Fill in the necessary details and proceed to click on “Place Order”.

Do ensure that your address details are correct so as to avoid lost/bounced parcels.

Should your Shipping address be different from your Billing Address, kindly check the box for “Ship to a  Different Address” and fill up the neccesary details.

We only accept Paypal payment method and the transaction is immediate.

All prices indicated in our website are in SGD (Singapore) currency. For International orders, only Paypal payment method is accepted and payments are to be made in SGD currency format at Paypal.

By purchasing from Eternity Loft, you have agreed to comply with all our Terms and Conditions.

SHIPPING:                                                                          

We dispatch all parcels via Singapore Post (SingPost) within 2 working days after payment is verified.

For local delivery, we provide Normal and Registered postage options. Normal postage is free of charge whereas Registered Postage (tracking option) requires a fee of SGD$2.00.

For both Normal and Registered delivery options, your parcel will take about 2 to 5 working days to be delivered.

We strongly advise all our customers to opt for Registered postage because it comes with a tracking number which is a safer delivery option. You may use this tracking number to track the delivery status on SingPost website.

For International delivery, we provide only Registered postage (tracking option). Should you be opting to ship to a different country that is not listed in our Country selection, kindly email us at ask.eternityloft@gmail.com to enquire.

International delivery may take 1 to 2 weeks for the parcel(s) to be delivered.

By purchasing from Eternity Loft, we deemed the customers as agreeable to their parcels being mailed via SingPost. We are not be held responsible for any delayed and missing parcels. Therefore, we strongly advise our customers to opt for Registered postage option. While we will try our best to help retrieve any missing normal postage parcel, please bear in mind that the chances of retrieving a missing normal postage parcel is minimal as normal postage parcels do not have tracking numbers.

You may wish to seek assistance directly from SingPost regarding mail issues via www.singpost.com or call them at 1605 (Local) and +65 6841 2000 (International).