For all general enquiries, please direct to ask.eternityloft@gmail.com or you can contact us here.

Rest assured that we will get back to all enquiries within 1 to 2 working days. Kindly refrain from sending us multiple emails as it will take us even longer to get back to you.

Kindly take note that our email replies will be slightly slower during weekends and Public Holidays. We provide shipping on Weekdays (except Weekends and Public Holidays).

ORDERING:                                                                        

Simply click on the item you like to purchase, input the desired colour, size and quantity and click “Add to Cart”.

A notification panel will appear and you may wish to “View Cart” or continue with shopping.

Kindly ensure that the correct size,  colour are selected as we do not allow exchanges for incorrect colour or should the size does not fit upon check out.

Once you are done with your purchase, you can proceed to your Shopping Cart and click “Check Out”.

Should you have a Discount Coupon/Store Credits Coupon, do input it and click “Apply”.

Fill in the necessary details and proceed to click on “Place Order”.

Do ensure that your address details are correct so as to avoid lost/bounced parcels.

Should your Shipping address be different from your Billing Address, kindly check the box for “Ship to a Different Address” and fill up the necessary details.

We only accept Paypal payment method and the transaction is immediate.

All prices indicated in our website are in SGD (Singapore) currency. For International orders, only Paypal payment method is accepted and payments are to be made in SGD currency format at Paypal.

By purchasing from Eternity Loft, you have agreed to comply with all our Terms and Conditions.

SHIPPING:                                                                          

For local delivery, all parcels are dispatched via NinjaVan within 1-2 working days after payment is verified.

Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.

Mode of Delivery Ninja Van Standard Courier Ninja Van Express Courier  
Cost SGD 2.50 (flat) SGD 5.00 (flat)  
Tracking Yes Yes  
Delivery Lead Time 1-3 working days 1-2 working days  
Doorstep Delivery Yes Yes  
Weight Limit 4 kg 4 kg  

Once your Order status has been updated to ‘Completed’, you may track your parcel with the tracking number provided to you via email.

NinjaVan delivers to all areas in Singapore mainland except for Jurong Island, Pulau Ubin etc. Please check with us (ask.eternityloft@gmail.com) before placing your order if you are unsure of whether your delivery address is classified as a restricted area.

To schedule for a re-delivery, you may contact NinjaVan at +65 6602 8271, send them a message via https://www.ninjavan.co/en-sg/contact-us/ or email support@ninjavan.co. Please check your junk/spam mailbox before contacting NinjaVan, if you have not receive any delivery failure message from NinjaVan.co.

Re-delivery charge will apply after a 3rd failed delivery attempt.

We will not be liable for incorrect or incomplete address provided by the customers, and order may be subjected to top-up for re-delivery.

For international delivery, we ship via Singpost.com. Only Registered postage (with tracking) is available. Should you be opting to ship to a different country that is not listed in our Country selection, kindly email us at ask.eternityloft@gmail.com to enquire.

International delivery may take 1 to 2 weeks for the parcel(s) to be delivered.

You may wish to seek assistance directly from SingPost regarding mail issues via www.singpost.com or call them +65 6841 2000 (International).

By purchasing from Eternity Loft, we deemed the customers as agreeable to their parcels being shipped via NinjaVan or SingPost. We are not be held responsible for any delayed or missing parcels. In the event should the parcel went missing, we will try our best to help retrieve it from the courier provider that you have opted.